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Important Information

Please note credit cards are accepted when making online and/or phone bookings. To make cash, EFTPOS or Credit Card payments for bookings, do it our reception. Make sure that you have your ID with you to check in.

Please note that a 5% surcharge applies to all credit card transactions for bookings made by phone and email. A 50% Deposit is required to confirm your booking. The balance is due on checking in. Once a booking has been made, guests will need to contact the property to arrange pre-payment. Failure to do so may result in the cancellation of your booking with the deposit (minimum 50% of booking) remaining non-refundable.

Cancellation Policy

Cancellations or changes to bookings must be made at least 48 hours prior to the check in date and time or you will be charged the full amount of the booking.

We understand that sometimes circumstances change, and you may want to cancel or change the dates of this booking. If this happens, here's what you need to do:

1. Check the Cancellation Policy supplied by Racecourse Backpackers Hostel above to see if they allow changes to bookings for this room
2. Remember that there is a $25.00 administration charge for cancellations or changes, in addition to any penalty from the Racecourse Backpackers Hostel shown in the Cancellation Policy above
3. Check if Racecourse Backpackers Hostel has rooms available for your new dates
4. Call our office on one of the numbers listed above to change the booking and process any extra payment or refund necessary
5. We will email you to confirm the new dates of your booking

1. Check the Cancellation Policy supplied by Racecourse Backpackers Hostel above to see if they will allow you to cancel this booking
2. Remember that there is a $25.00 administration charge for cancellations or changes, in addition to any penalty from the Racecourse Backpackers Hostel shown in the Cancellation Policy above
3. Call our office on one of the numbers listed above to have the booking cancelled
4. We will process any refund due and send you an email to confirm the cancellation if necessary

We will respond to your online or telephone enquiry as soon as possible, however bookings are not confirmed until credit card details are received with full booking or deposit paid.

Racecourse Backpackers Hostel also known as Racecourse Hostel was awarded the RealGold® Hospitality Award - innovative and resourceful organisation with a building desire to improve customer service and experience.