These Terms of Service apply to all bookings made and services offered by Mr Shuttle Limited through the website, phone, email or any other communication mechanism.

Mr Shuttle will not be liable for any costs or delays incurred due to circumstances beyond our control.


Luggage Allowance

Over sized items, such as bikes and surf boards, may be carried subject to available space.

Dangerous Goods Prohibited

For safety reasons, articles such as the following must not be carried in your baggage unless they have been advised in writing to Mr Shuttle Limited and it has in writing accepted them for carriage:


All prepaid credit card fares will incur a payment transaction fee of 5%.

Fares apply only for carriage from the designated pickup point to the designated drop-off point. Fares do not include credit card payment fees or bank account to bank account transaction fees, and are inclusive of tax. Fares include GST of 15% and are in New Zealand Dollars.

Please note bookings are only confirmed once full payment has been received.

Fares apply per booking only (To and from each pick up/drop off point).

Last minute bookings may be accepted only if a vehicle and drivers are available.

Customers can pay by EFTPOS or credit card - by phone bookings or pay on-site at our office.

Safety Seatbelts

Seatbelts are provided for customer safety.

Mr Shuttle Limited requires customers to wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seatbelt is securely fastened, as required by law.

Vehicle Capacity

Mr Shuttle Limited vehicle currently seats up to 6 passengers.

Unaccompanied Minors

Passengers with children up to age 7 must provide their own child carseats/approved child restraints. The vehicle’s safety belt on its own is not an approved child restraint. Without it, we reserve the right to cancel transport or refuse to accept to carry and no refund.

Children less than 13 years of age must be accompanied by an individual of at least 18 years of age.

Cancellation, Amendment, No Show and Refund Policy

If you fail to show at your pickup point/address, you will be charged for 100% of the total fare amount.

If you cancel your booking 48 hours or less prior to your pick up time you will receive no refund/money back.

If you cancel your booking 48 hours or more before your pick up you will receive your money back less 50% Cancellation Fee.


Smoking is not permitted in any of our vehicles.


No eating or drinking in any of our vehicles.

Service Animal Policy

Guide dogs are welcome on Mr Shuttle Limited vehicles.

Contact Us

Mr Shuttle
Head Office: 573 Cashel Street, Linwood, Christchurch 8011
Email: mrshuttle@web-mascot.com
Phone: 03 960 9889
Mobile: 027 882 1482
Web: www.mrshuttle.nz

    Follow Us @NZShuttle
Copyright © 2019 Mr Shuttle Ltd

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