Make a Booking
To speed up the booking process, please provide us the following via email, or by calling us:
- Your First and Last Name
- Dates of stay
- Number of nights
- Number of people
- Room type
- Contact number/email. (If providing your email, your booking confirmation will be sent to your valid email address)
- Name on Credit card
- Credit card number
- Type of Credit Card (Visa or Mastercard)
- Expiry Date on Credit Card
- Place Credit Card was Issued
- Comments or Special Requests
Contact Us
Non-Refundable Deposit for Confirmed Reservations Policy
Please note credit cards are accepted when making online and/or phone bookings. 5% card fee applicable for all payments by credit card (Visa, Mastercard). Make sure that you have your ID with you to check in.
Once a booking has been made, guests will need to contact the property to arrange pre-payment. Failure to do so may result in the cancellation of your booking with the deposit (minimum 50% of booking) remaining non-refundable. The 48 hours prior to check-in cancellation policy does not apply.
For phone, email bookings and reservations the 50% non-refundable deposit applies.
We will respond to your online or telephone enquiry as soon as possible, however bookings are not confirmed until credit card details are received with full booking or deposit paid.
Cancellation Policy
Cancellations or changes to bookings must be made at least 48 hours prior to the check in date and time or you will be charged the full amount of the booking. This cancellation or changes policy shall apply to all bookings, online or offline or phone bookings.
For phone, email bookings and reservations the 50% non-refundable deposit applies (the 48 hours prior to check-in cancellation policy does not apply).
We understand that sometimes circumstances change, and you may want to cancel or change the dates of this booking. If this happens, here's what you need to do:
Changing the dates you stay- Check the Cancellation Policy supplied by Racecourse Backpackers Hostel above to see if they allow changes to bookings for this room
- Remember that there is a $25.00 administration charge for cancellations or changes, in addition to any penalty from the Racecourse Backpackers Hostel shown in the Cancellation Policy above
- Check if Racecourse Backpackers Hostel has rooms available for your new dates
- Call our office on one of the numbers listed above to change the booking and process any extra payment or refund necessary
- We will email you to confirm the new dates of your booking
Irregardless of reasons the online booking engine(s) have been automatically updated which deny other potential guests from making the booking for the same night. Therefore you shall be liable for the additional night(s) provided we have available room(s) upon your arrival. Booking and Cancellation Policy applies.
Cancelling your booking- Check the Cancellation Policy supplied by Racecourse Backpackers Hostel above to see if they will allow you to cancel this booking
- Remember that there is a $25.00 administration charge for cancellations or changes, in addition to any penalty from the Racecourse Backpackers Hostel shown in the Cancellation Policy above
- Call our office on one of the numbers listed above to have the booking cancelled
- We will process any refund due and send you an email to confirm the cancellation if necessary
For all refunds there will be an admin fee of $25 and service providers' commission (e.g. BookIt, Wotif, Hostelworld, Hostelbookers, etc).
For phone, email bookings and reservations the 50% non-refundable deposit applies (the 48 hours prior to check-in cancellation does not apply).
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